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When a call comes in, Objectionly runs it through filters in a specific order. Understanding this order helps when troubleshooting unexpected results.

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Filter order

1

Manual uploads and allowed calls

These skip all filters.
2

Duration check

Very short calls are filtered before any processing.
3

Rep check

If rep filtering is on and the host is not a known rep, the call is filtered.
4

Title check

If you have title filters, the call’s title must match at least one.
5

Processing

Calls that pass all filters continue to transcription, scoring, and reporting.

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What bypasses filters

Some calls always skip filters:
  • Manual call uploads - any call you upload directly will be processed.
  • Allowed calls - when you allow a call from Filtered Out Calls, filters are skipped for that call.

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Troubleshooting

  • Duration filter triggered: Objectionly may update the call duration after transcription, so a call that seemed long enough up front might be shorter once the recording is analyzed.
  • Rep filter triggered: The host email on the meeting does not match any rep’s email or saved identifier.
  • Title filter triggered: None of your title filters appear anywhere in the meeting title.
  • The call was uploaded manually.
  • The call was previously allowed from Filtered Out Calls.
  • No title filters are set, so all titles are allowed.
  • Rep filtering is off, so new reps are created automatically.