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What You'll Need

  • An active Objectionly account
  • Access to your RingCentral account and call recordings
  • A Zapier account
Ensure call recordings are turned on in RingCentral before setting up this Zap. RingCentral’s guide explains how to enable on-demand or automatic call recording.

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RingCentral Setup

1

Import the Zapier template and configure the RingCentral trigger

Use the RingCentral Zapier template to create the Zap.For the first step, choose RingCentral and set the trigger event to New Call Recording.In the Config tab, use these settings:
  • Call Log Type: Company Call Log
  • Delay By: 5
2

Send the RingCentral recording to Objectionly

In the Objectionly action step, choose the action event Upload Call Transcript.In the Config tab, map the fields like this:
  • Call title: To
  • Transcript: Recording File
  • Rep email: From Phone Number
  • Rep name: From Phone Number
  • Call date: Start Time
  • Call duration (minutes): Duration Minutes
  • External meeting reference: ID

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Why this matters

Recording file import

The Zap uses RingCentral’s New Call Recording event and sends the recording file directly to Objectionly for processing.

Stable call matching

Passing the RingCentral ID as the external meeting reference helps Objectionly avoid duplicate call imports.