Skip to main content

What You'll Need

  • An active Objectionly account
  • Access to your RingCentral account and ACE processed recordings
  • A Zapier account

​
RingCentral Setup

1

Import the Zapier template and configure the RingCentral trigger

Use the RingCentral Zapier template to create the Zap.For the first step, choose RingCentral and set the trigger event to ACE Processed Recording.In the Config tab, set Duration Unit to Minutes.
2

Send the RingCentral recording to Objectionly

For the second step, in the Setup tab choose the action event Upload Call Transcript.In the Config tab, map the fields like this:
  • Call title: Title
  • Transcript: ACE URI
  • Rep email: Host Phone Number
  • Rep name: Host Phone Number
  • Call date: Recording Start Time
  • Call duration (minutes): Recording Duration
  • Description / summary: optional
  • External meeting reference: ID

​
Why this matters

No custom formatter needed

RingCentral can provide the duration in minutes directly, so this Zap works without adding a separate code or formatter step.

Stable call matching

Passing the RingCentral ID as the external meeting reference helps Objectionly avoid duplicate call imports.