> ## Documentation Index
> Fetch the complete documentation index at: https://docs.objectionly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Filters Work Together

> Understand the order Objectionly uses when it decides whether to process a call.

When a call comes in, Objectionly runs it through filters in a specific order. Understanding this order helps when troubleshooting unexpected results.

## Filter order

<Steps titleSize="h3">
  <Step title="Manual uploads and allowed calls">
    These skip all filters.
  </Step>

  <Step title="Duration check">
    Very short calls are filtered before any processing.
  </Step>

  <Step title="Rep check">
    If rep filtering is on and the host is not a known rep, the call is filtered.
  </Step>

  <Step title="Title check">
    If you have title filters, the call's title must match at least one.
  </Step>

  <Step title="Processing">
    Calls that pass all filters continue to transcription, scoring, and reporting.
  </Step>
</Steps>

## What bypasses filters

Some calls always skip filters:

* **Manual call uploads** - any call you upload directly will be processed.
* **Allowed calls** - when you allow a call from Filtered Out Calls, filters are skipped for that call.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Why was a call filtered unexpectedly?">
    * **Duration filter triggered:** Objectionly may update the call duration after transcription, so a call that seemed long enough up front might be shorter once the recording is analyzed.
    * **Rep filter triggered:** The host email on the meeting does not match any rep's email or saved identifier.
    * **Title filter triggered:** None of your title filters appear anywhere in the meeting title.
  </Accordion>

  <Accordion title="Why did a call process unexpectedly?">
    * The call was uploaded manually.
    * The call was previously allowed from Filtered Out Calls.
    * No title filters are set, so all titles are allowed.
    * Rep filtering is off, so new reps are created automatically.
  </Accordion>
</AccordionGroup>