> ## Documentation Index
> Fetch the complete documentation index at: https://docs.objectionly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RingCentral

> Set up the RingCentral Zapier workflow to send new call recordings into Objectionly.

<Card title="What You'll Need">
  * An active Objectionly account
  * Access to your RingCentral account and call recordings
  * A Zapier account
</Card>

<Info>
  Ensure call recordings are turned on in RingCentral before setting up this
  Zap. RingCentral's guide explains how to enable
  [on-demand or automatic call recording](https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral\&product=RingEX\&language=en_US).
</Info>

## RingCentral Setup

<Steps>
  <Step title="Import the Zapier template and configure the RingCentral trigger">
    Use the
    [RingCentral Zapier template](https://zapier.com/templates/details/upload-calls-to-objectionly-from-ringcentral-ddeb16?secret=MTp0ZW1wbGF0ZTp4bUNSeURyVE9GUFlLN1hsUU5mUzRmY1draXJTQmRkRG1oa3haSzdkbGNzOjUzMDlmdA)
    to create the Zap.

    For the first step, choose RingCentral and set the trigger event to
    **New Call Recording**.

    In the **Config** tab, use these settings:

    * **Call Log Type**: `Company Call Log`
    * **Delay By**: `5`
  </Step>

  <Step title="Send the RingCentral recording to Objectionly">
    In the Objectionly action step, choose the action event **Upload Call
    Transcript**.

    In the **Config** tab, map the fields like this:

    * **Call title**: `To`
    * **Transcript**: `Recording File`
    * **Rep email**: `From Phone Number`
    * **Rep name**: `From Phone Number`
    * **Call date**: `Start Time`
    * **Call duration (minutes)**: `Duration Minutes`
    * **External meeting reference**: `ID`
  </Step>
</Steps>

## Why this matters

<CardGroup cols={2}>
  <Card title="Recording file import" icon="file-audio">
    The Zap uses RingCentral's **New Call Recording** event and sends the
    recording file directly to Objectionly for processing.
  </Card>

  <Card title="Stable call matching" icon="link">
    Passing the RingCentral **ID** as the external meeting reference helps
    Objectionly avoid duplicate call imports.
  </Card>
</CardGroup>